pg50 Frequently Asked Questions

pg50 requires a valid government-issued photo ID for KYC — a National ID Card (NID), passport, or driving licence are all accepted. You will also need to submit proof of your current address, such as a utility bill or bank statement dated within the last three months. Documents can be uploaded directly through your account dashboard. Most verifications are completed within 24 hours during business days.

The minimum age to register and play on pg50 is 21 years. This policy is strictly enforced across all account types and all games, including sports betting, slots, and live casino. Players found to be under 21 will have their accounts permanently suspended and any funds returned. pg50 does not permit any exceptions to this rule.

To reset your pg50 password, click "Forgot Password" on the login page and enter your registered email address. A secure reset link will be sent to that address within a few minutes — check your spam folder if it does not arrive. The link is valid for 60 minutes. Once you set a new password, you will be asked to log in again on all active devices for security.

No — pg50 allows only one account per player. Duplicate accounts are detected automatically and will result in both accounts being suspended and any pending withdrawals being placed on hold pending a review. If you have accidentally created a second account, contact [email protected] immediately to have the duplicate closed without penalty.

To permanently close your pg50 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the request within 48 hours. Any remaining balance will be returned to your registered bKash or Nagad number. Note that account closure is permanent — if you wish to take a temporary break instead, consider using the self-exclusion or cool-off tools available in Account Settings.

To deposit via bKash on pg50, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen steps to complete the bKash mobile payment. Deposits via bKash are credited to your pg50 account instantly in most cases. Make sure the bKash number you use matches the one registered on your pg50 profile.

bKash deposits on pg50 are processed instantly — funds appear in your account balance within seconds of a successful transaction in the vast majority of cases. Occasionally, network congestion on the bKash side may cause a delay of up to 10 minutes. If your deposit is not reflected after 15 minutes, contact pg50 support at [email protected] with your bKash transaction ID and our team will resolve it promptly.

Yes — pg50 accepts deposits via Nagad and Rocket in addition to bKash. Upay is also supported. All mobile money deposits follow the same process: select your preferred method in the Cashier, enter the amount, and complete the payment on your mobile. Nagad and Rocket deposits are credited within minutes. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank are available for larger amounts.

The minimum withdrawal amount on pg50 is ৳500 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum is ৳2,000. There is no withdrawal fee charged by pg50, though your bank or mobile money provider may apply their own standard transaction charges. To withdraw, go to the Cashier, select Withdrawal, choose your method, and enter the amount.

pg50 processes withdrawal requests within 2 to 6 hours for verified accounts. bKash and Nagad withdrawals are typically the fastest, often arriving within 1–3 hours once approved. Bank transfers may take 1–2 business days depending on your bank. Withdrawals submitted during off-peak hours (late night Bangladesh Standard Time) may take slightly longer but are always processed within 24 hours for fully verified accounts.

pg50 does not charge any fees on deposits or withdrawals from its side. You keep 100% of what you deposit and withdraw. However, your payment provider — whether bKash, Nagad, Rocket, or your bank — may apply their own standard transaction fees according to their current rate schedule. We recommend checking your provider's fee structure if you are making large transfers to avoid any surprises.

To bet on cricket on pg50, navigate to the Cricket section from the main menu. You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures. Select the match you want, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip. Minimum bet is ৳50 per selection.

BPL betting on pg50 follows standard T20 cricket betting rules. A match must complete at least the minimum number of overs required for an official result under DLS rules for bets to stand. If a match is abandoned or postponed beyond 48 hours, all bets are voided and stakes returned. Live betting markets are suspended during wickets, reviews, and official interruptions and are reopened once play resumes.

Yes — pg50 is fully optimised for mobile play on both Android and iOS devices. All slot games, live casino tables, and sports betting markets are accessible directly through your mobile browser with no app download required. The mobile interface is responsive and designed to work smoothly on mid-range smartphones common in Bangladesh. Simply visit pg50.io on your mobile browser and log in to play instantly.

The Return to Player (RTP) on pg50 slot games varies by title, but the majority of games in our library offer RTPs between 94% and 97%. Providers like Pragmatic Play, NetEnt, and Microgaming publish independently verified RTP figures for each game, which are displayed on the game information panel before you start a session. pg50 does not alter or reduce the certified RTP of any game supplied by its providers.

Yes — pg50's live casino section features real-dealer tables streamed in high definition, powered by providers including Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Teen Patti, Andar Bahar, and Lightning Dice. Tables are available 24 hours a day and include dedicated Bengali-friendly tables during peak hours. Minimum live table bets start from ৳100.

pg50 offers a welcome bonus to new players on their first deposit — the current offer details are displayed on the Promotions page after you log in. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. All welcome bonuses are subject to wagering requirements, which must be met before bonus-derived winnings can be withdrawn. Always read the full Terms and Conditions of any bonus before opting in.

Wagering requirements on pg50 bonuses specify how many times you must play through the bonus amount before withdrawing any winnings generated from it. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets using that bonus balance. Not all games contribute equally — slots typically contribute 100% toward wagering, while table games and live casino may contribute at a lower rate. Full contribution rates are listed in the Promotions Terms.

Yes — pg50 runs an ongoing loyalty programme that rewards active players with points for every real-money bet placed across all game categories. Points accumulate in your account and can be exchanged for bonus credits, free spins, or cash rewards. Higher-tier VIP players receive additional benefits including dedicated account managers, faster withdrawal processing, personalised reload bonuses, and invitations to exclusive tournaments. Details are available in the Promotions section once logged in.

Whether a pg50 bonus can be used on cricket betting depends on the specific promotion. Some bonuses are sports-specific and fully applicable to cricket markets, while others are restricted to slots or casino games only. The eligible game types for each bonus are listed clearly in the individual promotion's Terms and Conditions. If you are unsure whether your active bonus applies to a specific cricket market, check the Promotions page or contact support before placing the bet.

Yes — pg50 bonuses carry an expiry period, which is specified individually for each promotion. Most bonuses expire within 7 to 30 days of being credited to your account if the wagering requirements are not completed within that window. Once a bonus expires, both the bonus amount and any associated winnings generated from it are forfeited. You will receive an in-account notification reminding you of approaching bonus expiry so you have time to act.

pg50 is a safe and reliable platform that uses SSL encryption to protect all player data and financial transactions. All games are sourced from certified international providers whose software is independently audited for fairness and randomness. Player funds are held separately from operational funds to ensure protection. pg50 does not make specific regulatory claims under Bangladeshi law, but operates according to internationally recognised responsible gaming standards and fair-play principles.

Online gambling regulation in Bangladesh is a complex and evolving area, and pg50 does not provide legal advice to individual players. We recommend that all players in Bangladesh research their local laws and exercise their own informed judgement before registering. pg50 operates with international fair-play standards, SSL security, and responsible gaming tools in place. If you have specific concerns about your legal situation, please consult a qualified legal professional.

To self-exclude from pg50, go to Account Settings and select the Responsible Gaming tab, then choose Self-Exclusion and pick a period of 30 days, 90 days, 180 days, 1 year, or permanent closure. Self-exclusion takes effect within 24 hours and all marketing communications are stopped immediately. For urgent cases, email [email protected] with the subject "Urgent Self-Exclusion Request" — our 24/7 team will lock your account within 2 hours.

pg50 allows you to set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming tab. Once a limit is set, it takes effect immediately and cannot be increased for a 7-day cooling-off period — this prevents impulsive decisions during a losing session. Lowering a limit takes effect straight away. Setting deposit limits is one of the most effective tools for keeping your play within a budget you are comfortable with.

pg50 customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is by emailing [email protected] — for general enquiries, expect a response within 2–4 hours. For urgent matters such as account restrictions, suspected unauthorised access, or responsible gaming requests, include the word "Urgent" in your subject line and our team will prioritise your case. All support is provided in English.