pg50 Privacy Policy

This Privacy Policy ("Policy") describes how pg50 ("pg50", "we", "us", "our") collects, processes, stores, and protects personal data belonging to users ("Player", "User", "you") who access or use the pg50 website at pg50.io, including all games, betting markets, features, and support services available through the platform.

pg50 is an online casino and sports betting platform designed specifically for the Bangladesh market, providing services in English to players aged 21 and above. We are committed to handling all personal data with respect, integrity, and in accordance with internationally recognised data protection principles.

By creating a pg50 account or using any part of our service, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the pg50 platform and may request account closure by contacting [email protected].

pg50 acts as the data controller for all personal information collected through the pg50.io platform. As data controller, pg50 determines the purposes and means of processing personal data and is responsible for ensuring that processing activities comply with the principles outlined in this Policy.

All data rights requests, privacy enquiries, and complaints relating to personal data should be directed in writing to the pg50 Data Protection contact at:

Email: [email protected]
Subject Line: Data Privacy Request
Response Time: Acknowledgement within 48 hours; full written response within 14 calendar days.

pg50 collects the following categories of personal data, depending on how you interact with the platform:

pg50 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless explicitly required for regulatory compliance and with your express consent.

pg50 collects personal data through the following channels:

• Direct interactions: Information you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotional communication.
• Automated technologies: Technical and usage data collected automatically when you access and navigate the pg50 platform, including data gathered via cookies, server logs, and session tracking tools.
• Payment providers: Transaction confirmation data shared with pg50 by bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal, limited to what is necessary for payment reconciliation and fraud prevention.
• Identity verification partners: Confirmation data returned by identity and age verification services used during the KYC process, where applicable.
• Third-party game studios: Aggregated, anonymised game-session data provided by game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to support dispute resolution and game-integrity monitoring.

pg50 processes personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to enter into or perform the contract between pg50 and the Player — for example, creating your account, processing deposits and withdrawals, and settling bets.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements — for example, anti-money laundering (AML) checks, age verification, and financial record-keeping.
• Legitimate interests: Processing necessary for the legitimate interests of pg50 or third parties, where those interests are not overridden by your rights — for example, fraud detection, platform security, responsible gaming monitoring, and internal analytics used to improve our service.
• Consent: Where we rely on your consent as the legal basis — for example, sending you promotional communications — you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing email.

pg50 uses collected personal data for the following purposes:

• Creating, maintaining, and securing your player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay and reconciling transaction records.
• Verifying your age and identity to ensure compliance with the 21+ requirement and applicable KYC obligations.
• Detecting, investigating, and preventing fraud, collusion, money laundering, and other prohibited activities.
• Monitoring gameplay patterns to support responsible gaming obligations, including identifying signs of problem gambling and applying limits or restrictions where appropriate.
• Communicating with you about your account, deposits, withdrawals, security events, and material changes to platform policies.
• Sending promotional communications where you have consented to receive them.
• Resolving disputes, handling complaints, and maintaining records required for legal and regulatory compliance.
• Improving the pg50 platform through anonymised usage analytics, bug identification, and service performance monitoring.

pg50 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction data strictly necessary to process your deposits and withdrawals. Each provider operates under its own privacy standards and regulatory obligations.
• Identity and age verification services: Where required to complete KYC checks, we may share identity data with third-party verification partners. These partners are contractually bound to use your data solely for the verification purpose and to apply appropriate security standards.
• Game studios: Game providers such as Pragmatic Play, Evolution Gaming, and others receive the minimum data necessary to deliver and support their games within the pg50 platform. Session data is anonymised wherever possible.
• Legal and regulatory authorities: pg50 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or lawful government request.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of pg50's assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Policy that arise from it.
• Fraud prevention networks: pg50 may share data with industry fraud-prevention services to protect the platform and its players from financial crime, account takeover, and identity fraud.

All third parties with whom pg50 shares personal data are required by contract to maintain appropriate technical and organisational security measures and to process your data only for the purposes specified by pg50.

pg50 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with pg50, plus a minimum of 5 years following account closure to meet financial record-keeping and AML compliance obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• KYC and identity verification documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Support correspondence: Retained for 3 years from the date of the last communication, or longer where a dispute or formal complaint is unresolved.
• Cookie and technical data: Session cookies expire at the end of each browser session. Persistent analytics cookies are retained for a maximum of 12 months.
• Marketing consent records: Retained indefinitely as evidence of consent, even after you unsubscribe, to protect pg50's compliance position.

When personal data is no longer required, pg50 ensures it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

pg50 takes the security of your personal data seriously and applies industry-standard technical and organisational measures to protect it against unauthorised access, alteration, disclosure, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and pg50 servers.
• Encrypted storage for sensitive data fields including financial identifiers and identity verification records.
• Role-based access controls ensuring that internal access to player data is restricted to personnel with a documented operational need.
• Regular penetration testing and security audits conducted by qualified independent parties.
• Intrusion detection systems that monitor for unusual access patterns and trigger automated alerts for investigation.
• Two-factor authentication available to all player accounts as an additional layer of login security.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights or interests, pg50 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

pg50 uses cookies and similar tracking technologies to operate and improve the platform experience. A cookie is a small text file stored on your device when you visit a website. The following categories of cookies are used by pg50:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, game display options, and deposit-method selections to personalise your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the pg50 platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is used solely to improve the platform.
• Security cookies: Help detect and prevent fraudulent activity, bot access, and account takeover attempts by identifying unusual session behaviour.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the pg50 platform. Disabling analytics or functional cookies will not prevent you from playing but may affect the quality of your experience.

As a pg50 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered username:

• Right of access: You may request a copy of the personal data pg50 holds about you at any time. We will provide this within 14 calendar days of receiving your request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for retention. Note that legal obligations — such as AML record-keeping — may require us to retain certain data even after an erasure request.
• Right to restriction: You may request that we restrict processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests. pg50 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

pg50 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not register an account, provide any personal data, or use any part of the pg50 service.

If pg50 becomes aware that personal data has been collected from an individual under 21 — whether through age misrepresentation or any other means — we will immediately close the account, void any associated funds, and securely delete the personal data collected, except where retention is required for fraud investigation purposes.

If you believe that a person under 21 in your household has created a pg50 account, please contact us immediately at [email protected]. We will investigate promptly and take all appropriate action.

pg50 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify all registered players by email to the address on file and update the "Last Updated" date at the top of this document.

The revised Policy will take effect on the date stated in the notification. Your continued use of the pg50 platform after the effective date constitutes acceptance of the updated Policy. If you do not agree with the revised terms, you must stop using the platform and may request account closure as described in our Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically, particularly whenever you receive a Policy update notification from pg50.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pg50 holds about you, please contact our Data Protection team directly. We are committed to resolving all privacy-related enquiries in a thorough and timely manner.

Email: [email protected]
Subject Line: Privacy Policy Enquiry
Support Hours: 24 hours a day, 7 days a week
Language: English
Acknowledgement: Within 48 hours
Full Response: Within 14 calendar days