Responsible Gaming
at pg50
pg50 is committed to providing a safe, fair, and controlled gaming environment for every player in Bangladesh. Gambling should always be a form of entertainment — never a source of financial stress or personal hardship. Our responsible gaming tools are here to help you stay in control.
Safe Play Is a Right, Not a Feature
Every pg50 player in Bangladesh deserves tools that put them in charge of their own experience. Responsible gaming is not a legal checkbox for pg50 — it is a core operating principle that shapes everything from account design to customer support.
Strict 21+ Policy
pg50 enforces a strict minimum age of 21 for all players. Every account goes through an age verification process before real-money play is permitted. If we detect that a player may be under 21, the account is immediately suspended and reviewed. Parents and guardians are encouraged to use device-level parental controls to prevent underage access.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your pg50 account settings. Once a limit is in place, it cannot be increased until a mandatory 48-hour cooling-off period has elapsed. Decreasing a limit takes effect immediately. This one-way protection is intentional — limits are easy to lower, harder to raise.
Self-Exclusion
Players who feel they need a break from gambling can request self-exclusion for periods of 30 days, 90 days, 180 days, 1 year, or permanent closure. During a self-exclusion period, your account is locked, all marketing communications are stopped, and login attempts are blocked. Self-exclusion is free and takes effect within 24 hours of your request.
Session Time-Out
pg50 allows you to set a maximum session duration. When your set time is reached, you will receive a clear notification and be logged out automatically. Session time-outs can be set for as little as 30 minutes. Taking regular breaks is one of the most effective habits for maintaining a healthy relationship with gaming.
Reality Check Reminders
Reality check notifications appear at intervals you choose — every 15, 30, or 60 minutes — displaying a summary of your current session: time played, amount wagered, and net result. These reminders are designed to break the immersive flow of gaming and give you an honest, real-time picture of your activity before you decide whether to continue.
Loss Limit Settings
In addition to deposit limits, pg50 lets you set a maximum loss threshold per day, week, or month. Once your loss limit is reached for the chosen period, further play is automatically suspended until the period resets. This tool helps you define in advance exactly how much you are comfortable losing — and enforces that decision on your behalf.
How to Activate Responsible Gaming Controls
All responsible gaming tools on pg50 are accessible directly from your account dashboard. No forms to fill out offline, no waiting for approval — most controls take effect within minutes. Here is how to activate each one:
Need immediate help? If you are in crisis and need your account restricted right now, email [email protected] with the subject line "Urgent Self-Exclusion Request" — our team responds around the clock and will act on emergency requests within 2 hours.
Log In and Open Account Settings
Visit pg50.io and log in to your player account. Navigate to the Account Settings panel, then select the "Responsible Gaming" tab in the left-hand menu.
Choose Your Limit Type
Select the control you wish to activate — Deposit Limit, Loss Limit, Session Time-Out, Reality Check, or Self-Exclusion. Each control has a clear description and a set of predefined options to choose from.
Set Your Preferred Value or Duration
Enter your chosen limit amount in BDT or select a time duration. For self-exclusion, choose your preferred period (30 days through permanent). Review your selection carefully before confirming.
Confirm and Receive Email Notification
Click Confirm to apply the control. A confirmation email is sent to your registered address immediately. Deposit and loss limits take effect instantly; self-exclusion activates within 24 hours maximum.
Contact Support If You Need Assistance
If you encounter any difficulty activating a responsible gaming tool, contact our 24/7 English-language support team at [email protected]. We will apply any restriction manually on your behalf at no charge.
Recognising Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs is the first step toward getting things back under control. If any of the following apply to you or someone you know, we strongly encourage reaching out for support without delay.
- Spending more money on gambling than you originally intended, or chasing losses by depositing additional funds to try to win back what was lost.
- Gambling for longer periods than planned, losing track of time during sessions, or feeling unable to stop even when you want to.
- Withdrawing from friends, family, or social activities in Dhaka, Chittagong, Sylhet, or elsewhere in order to spend more time gambling.
- Feeling irritable, anxious, or restless when not gambling, or relying on gambling as a way to escape stress, depression, or everyday problems.
- Borrowing money, selling possessions, or neglecting essential financial obligations such as rent, food, or utility bills in order to fund gambling activity.
- Hiding gambling activity from family members or close friends, or feeling shame or guilt about the amount of time or money spent on gambling.
- Repeatedly trying to cut back or stop gambling and finding it difficult or impossible to maintain that commitment without external support.
The Gambling Self-Assessment Test
Answer the following questions honestly. If you answer "Yes" to two or more, we recommend speaking with a support professional or activating self-exclusion on pg50 immediately.
- Have you ever gambled with money you could not afford to lose?
- Have you ever lied to family or friends about your gambling?
- Do you feel the need to gamble with larger and larger amounts to get the same excitement?
- Have you ever borrowed money or sold something to pay gambling debts?
- Has gambling ever caused arguments or problems in your relationships?
- Have you ever felt that gambling was taking over your life?
- Do you gamble to escape worry or feelings of unhappiness?
If You Are in Crisis Right Now
If gambling is causing you severe financial distress or mental health difficulties right now, please stop playing immediately. Contact the pg50 support team at [email protected] with the subject line "Urgent Self-Exclusion Request". Our team operates 24 hours a day, 7 days a week, and will lock your account without delay. You may also speak with a trusted family member or seek professional counselling — your wellbeing is more important than any game.
Your Full Suite of Player Protection Tools
Every tool below is built into the pg50 platform and available at no cost to all registered players aged 21 and above. Use them individually or in combination to create a gaming experience that stays within your personal boundaries.
Daily Deposit Limit
Cap how much you can deposit within a 24-hour rolling window. Set any amount in BDT. Applies to all payment methods including bKash, Nagad, Rocket, and Upay.
Weekly & Monthly Limits
Extend your deposit or loss limits to a 7-day or 30-day rolling window for a broader view of your spending patterns and better long-term budget management.
Cool-Off Period
Take a short enforced break of 24 hours, 48 hours, or 7 days. Your account is paused during a cool-off period. When it expires, access is automatically restored.
Self-Exclusion
Opt out of all pg50 services for 30 days, 90 days, 180 days, 1 year, or permanently. All marketing stops. Account is locked. Free to activate at any time.
Session Time Limits
Automatically log out after a session duration you define — from 30 minutes to 8 hours. A 5-minute warning appears before the session ends so you can save your progress.
Reality Check Alerts
Timed notifications at 15, 30, or 60-minute intervals display your current session summary — time played, total wagered, and win/loss balance — as a clear on-screen prompt.
Transaction History
Full access to your complete deposit, withdrawal, and betting history in your account dashboard. Download statements in CSV format to review your activity offline at any time.
Marketing Opt-Out
Unsubscribe from all pg50 promotional communications at any time by emailing [email protected] with subject "Unsubscribe". Takes effect within 48 hours across all channels.
You Are Never Alone
Beyond pg50's own tools, there are professional resources available to support players who are struggling with gambling-related issues. Reaching out is a sign of strength, not weakness.
pg50 Support Team
Our dedicated English-language support team is available 24 hours a day, 7 days a week. Email [email protected] with subject "Responsible Gaming Help" for immediate, confidential assistance with any account restriction or concern.
Talk to Someone You Trust
Sometimes the most effective first step is an honest conversation with a family member, close friend, or community leader you trust. Sharing your concerns openly can relieve immediate pressure and help you build an accountability network around your recovery.
Professional Counselling
Licensed counsellors and mental health professionals across Bangladesh — including in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi — can provide structured support for gambling-related difficulties. Ask your doctor for a referral or contact a local mental health clinic directly.
Confidentiality guarantee: All responsible gaming requests submitted to pg50 — including self-exclusion requests, limit changes, and support enquiries — are handled with complete confidentiality. Your account details and personal circumstances will never be shared with third parties for any purpose other than mandatory regulatory compliance.
Healthy Gambling Habits
Responsible gaming is a shared responsibility between pg50 and every player on the platform. While pg50 provides the tools and safeguards, maintaining healthy habits is something each player can actively practice every time they log in. The following guidelines are our recommended approach to keeping gambling enjoyable and within healthy limits.
Decide on a fixed amount you can comfortably afford to lose before you make your first deposit. Treat it as the cost of entertainment, not an investment expected to return profit.
If you have reached your loss limit for the day, stop and log out. Chasing losses by depositing more money is one of the most common paths to problem gambling.
Use pg50's session time-out and reality check tools to step away from the screen at regular intervals. Physical breaks help maintain perspective and prevent impulsive decisions.
Avoid gambling when you are feeling stressed, depressed, tired, or emotionally vulnerable. Decisions made in these states are rarely in your best financial interest and can accelerate harmful patterns.
Maintain a balanced lifestyle with non-gambling hobbies, social activities, and family time. Gambling should be one small part of your leisure time — not the primary focus of your daily routine.
pg50 Responsible Gaming Pledge
- We will never market to players who have self-excluded or requested marketing opt-out.
- We will enforce the 21+ age policy without exception, including during promotional campaigns.
- We will proactively monitor gameplay patterns and reach out to players showing signs of harmful behaviour.
- We will process all self-exclusion requests within 24 hours and treat every request as urgent.
- We will make all responsible gaming tools permanently free, simple to access, and clearly explained in English.
- We will never pressure a player to remove a responsible gaming limit or reverse a self-exclusion decision.
Ready to Play Responsibly on pg50?
Explore pg50's full game library, check our FAQ for common questions, or log in to activate your responsible gaming tools today. Safe play starts with a single step.